1 reviews | Active since May 2014
Do not recommend Vodacom Fibre
The fibre I've appied and paid for is Vodacom's 400GB cap with 50MB download and 50MB upload. First issue is that for the third time for what ever reason the speed I get is 2MB download and 2MB upload. Then I have make a pointless call to tell them to fix it and all they do is make you switch the router off and on again - like that ever helps. Then you have to send them proof with screenshots of the speedtest so they can look into it. But by the time your speed is fixed you run into problem number two... All Vodacom Fibre packages are Managed witch means: 1. that you don't get a PPoE username and password to setup your connection. 2. You don't have your own username and password for the fibre router that they give you, you phone in and ask for a temp password that expires after 24h. And 3. This means any and everything that you do is monitored by Vodacom. I really don't recommend Vodacom Fibre to any power user. Unless you want fibre for your granny at 2MB just so she can whatsapp you the pretty flower that just opened up this morning, 2MB is fine.
I cancelled my Fibre contract with them in January 2020 to which they sent me a Cancelling Quotation with my final payment on that I signed. FINE.
Two months later another amount was deducted from my bank account.
I disputed it and they send me a “updated” Cancelling Quotation with a bigger amount on it.
I did not sign it but I though “Fine, as long as that’s is and you are out of my live!”
But OH NO, lo and behold -6 MONTHS LATER- they decided to deduct yet again a big sum from my bank. So the Delete Order was never captured by them, clearly this MUST be ***** in some sense?!
WHAT ARE YOU GOING TO DO ABOUT IT?
I cancelled my Fibre contract with them in January 2020 to which they sent me a Cancelling Quotation with my final payment on that I signed. FINE.
Two months later another amount was deducted from my bank account.
I disputed it and they send me a “updated” Cancelling Quotation with a bigger amount on it.
I did not sign it but I though “Fine, as long as that’s is and you are out of my live!”
But OH NO, lo and behold -6 MONTHS LATER- they decided to deduct yet again a big sum from my bank. So the Delete Order was never captured by them, clearly this MUST be ***** in some sense?!
WHAT ARE YOU GOING TO DO ABOUT IT?