Do Not Pre-Order Online & upgrade Online

I have been with Vodacom for the last 16 years & never got such bad service.

I upgraded online to the Galaxy S9 & the online sales consultant Jerome was jumping around with different package options, after telling him I want to stay on my current package (Smart S) he upgraded me to the Smart S+ package.

Now that I am querying my benefits on my package (1 gig data x24 months), I get told that with the pre-order my package (Smart S) was not an option / available on the pre-order promotion so they changed it to the Smart S+. . . on top of that, now there is a few deals available for the Smart S package & the Galaxy S9 in store for upgrading & you get 1gig data for 24 months. I now only get 500mb data with my Smart S+ with the Galaxy S9.

Jerome talked so fast when confirming the package with the upgrade, you can't hear what he says. So I was under the impression that I am still on the Smart S.

Now I am stuck with a package for 24 months that I did not want in the first place.

On top of that, one of the Customer Care agents left a message for Jerome on the Thursday (05-04-2018) to phone me on the Friday (06-04-2018), today (11-04-2018) I had to phone him back again as I have not had any feedback or a phone call from him.

I spoke to the Manager as well, she told me that on the voice recording you can hear that I specifically said that I wanted to stay on my original Package (Smart S). But with Jerome rushing through the confirmation at the end of the call / upgrade, I lost track with what package he upgraded me on.

According to his manger (Indian lady), there is nothing that can be done about this.

If I had the cash to cancel my contract prematurely & go to a different service provider I would have done that in a heartbeat.

I am highly disappointed in Vodacom & the way they just change the packages when it comes to online pre-order & in-store upgrades availability.

Never pre-order with Vodacom. . . and if you do, don't deal with Jerome.