Do not port to Vodacom

On Wednesday 19 June I phoned the Hyde Park Corner store and told the store assistant Pearl that I would come in on Saturday 22 June to port from MTN to Vodacom. When I arrived on Saturday to do the port, Pearl informed me that they do not have the correct sim cards in stock in order to do a port. Apparently the "port sim cards" are on back order and they have none in stock. Pearl then bought a Power Pack sim card from Pick n Pay and this sim card was used to do the port. It is now 4 days later and I am still not able to recharge my phone due to the incorrect sim card put into the phone by the store assistant. Apparently Power Pack sim cards cannot be used to do a port. When I escalated this to the store manager of the Hyde Park store, she simply told me that the correct sim cards are on back order. At no stage did they tell me to go to another store and that they are not able to do the port for me. I was contacted by the Vodacom call centre who will log a service call, that will take a further 72 hours to process. That is a total of 1 week without a working cellphone!! I find this totally unacceptable.