MM
Madeleine M

1 reviews | Active since Feb 2014

12 Jul 2022, 10:41

Do NOT pay through the vodacom app.

Paid my contract installment through the vodacom app. It is a week later and no updates have been done. I've discovered that the guy supposed to update payments through the app never did so. I've sent emails to *** and numerous calls to customer care yet nothing gets done. Quick to take your money but slow on service! Do NOT pay through the app, your money will be taken and they will NOT update your payment!

0
Replies (2)
Vodacom
Vodacom's reply12 Jul 2022, 12:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MM
Madeleine M's update13 Jul 2022, 08:25
Reviewer Update
What time frame did you attach to your comment "a consultant will contact you in due course"?