1 reviews | Active since Apr 2022
Do not order Vodacom Fibre.
I ordered a fibre package, in the interim I was supposed to receive an LTE modem and 100 Gigs data.
I received the router but the sim has not been activated yet. I called numerous times for assistance and I was not given a reference number from my first call.
I have also tried to ask for assistance at Vodacom Musgrave and was turned away. It seems as though sales is the priority and not customer service. According to my last call I was given an incorrect reference number.
Your service has been pathetic and I am considering cancelling my order. I cannot wait 48 hours. I have already cancelled my other service. At the very least I should have received an SMS or email stating that my matter is being attended to.
Customers need to be aware of this poor service.
Thank you for your automated response. I am still waiting to be contacted by a consultant.
Your consultants that I have contacted so far have been rude and lacking in basic knowledge about your products.
Your fibre products have no support in store which should be concerning for future customers. This is especially concerning considering your inept consultants.
Thank you for your automated response. I am still waiting to be contacted by a consultant.
Your consultants that I have contacted so far have been rude and lacking in basic knowledge about your products.
Your fibre products have no support in store which should be concerning for future customers. This is especially concerning considering your inept consultants.