SP
Samukelo P
1 reviews | Active since Jun 2015
10 Nov 2022, 21:14
DO NOT OPT FOR VODACOM FIBRE
I switched my fibre connection from one ISP to Vodacom in hopes that I would have great internet connectivity, it has been a nightmare since - I am currently living in with regret as this connection is constantly dropping. I spend more time dialing into the call center to get my internet connection issues resolved than browsing the actual internet.
I need Vodacom to take full accountability for this issue and my contract to be terminated immediately if this issue persists any longer as this ISP is failing dismally to provide for services I pay for every month. This is highly unacceptable as I now have to incur additional costs to have access to the internet for remote work when I am paying for services this ISP is not providing for.
I don't know if the router is faulty or not, or if the staff don't care enough about their clients. I do not recommend this ISP, stay far away from them.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
11 Nov 2022, 08:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Nov 2022, 08:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SP
Samukelo P's updateReviewer Update
17 Nov 2022, 08:23My fibre connections is down again for 15 hours now.
Currently incurring additional costs using another device.
I will be updating this review everytime my fibre is down to show the public how useless this service really is.
Currently incurring additional costs using another device.
I will be updating this review everytime my fibre is down to show the public how useless this service really is.
SP
Samukelo P's update17 Nov 2022, 08:23
Reviewer Update
My fibre connections is down again for 15 hours now.
Currently incurring additional costs using another device.
I will be updating this review everytime my fibre is down to show the public how useless this service really is.
Currently incurring additional costs using another device.
I will be updating this review everytime my fibre is down to show the public how useless this service really is.
SP
Samukelo P's updateReviewer Update
26 Nov 2022, 10:42Internet connection has been down since 8PM, November 25th.
No notification received from ISP about any intermittent issues on their side.
Once again, I will reiterate this to any potential customer, do not opt for Vodacom Fibre.
No notification received from ISP about any intermittent issues on their side.
Once again, I will reiterate this to any potential customer, do not opt for Vodacom Fibre.
SP
Samukelo P's update26 Nov 2022, 10:42
Reviewer Update
Internet connection has been down since 8PM, November 25th.
No notification received from ISP about any intermittent issues on their side.
Once again, I will reiterate this to any potential customer, do not opt for Vodacom Fibre.
No notification received from ISP about any intermittent issues on their side.
Once again, I will reiterate this to any potential customer, do not opt for Vodacom Fibre.
SP
Samukelo P's updateReviewer Update
31 Dec 2022, 15:13It has now been 2 days without internet. The service is ridiculous, honestly
SP
Samukelo P's update31 Dec 2022, 15:13
Reviewer Update
It has now been 2 days without internet. The service is ridiculous, honestly
SP
Samukelo P's updateReviewer Update
09 Jan 2023, 08:31It is now 11 days of outage, no correspondence from Vodacom.
SP
Samukelo P's update09 Jan 2023, 08:31
Reviewer Update
It is now 11 days of outage, no correspondence from Vodacom.
SP
Samukelo P's updateReviewer Update
12 Feb 2023, 13:58Logged a new SR to get my internet connection issue resolved, SR***, the technicians have been working "urgently" on the issue for the past 9 days now, this is a repeat of SR*** which took 24 days to resolve.
So my predicament now is:
(a) Somehow my contract is supposedly a 24 months contract
(b) ISP cannot provide internet service (this issue has occured 3 months in a row, I still have not seen a technician at my house to try and resolve this as it keeps happening)
(c) I cannot get myself out of this joke of a contract without having to pay for services the organization is dismally failing to provide right now.
I need this connection to be restored immediately.
This company treats customers like they are a joke.
So my predicament now is:
(a) Somehow my contract is supposedly a 24 months contract
(b) ISP cannot provide internet service (this issue has occured 3 months in a row, I still have not seen a technician at my house to try and resolve this as it keeps happening)
(c) I cannot get myself out of this joke of a contract without having to pay for services the organization is dismally failing to provide right now.
I need this connection to be restored immediately.
This company treats customers like they are a joke.
SP
Samukelo P's update12 Feb 2023, 13:58
Reviewer Update
Logged a new SR to get my internet connection issue resolved, SR***, the technicians have been working "urgently" on the issue for the past 9 days now, this is a repeat of SR*** which took 24 days to resolve.
So my predicament now is:
(a) Somehow my contract is supposedly a 24 months contract
(b) ISP cannot provide internet service (this issue has occured 3 months in a row, I still have not seen a technician at my house to try and resolve this as it keeps happening)
(c) I cannot get myself out of this joke of a contract without having to pay for services the organization is dismally failing to provide right now.
I need this connection to be restored immediately.
This company treats customers like they are a joke.
So my predicament now is:
(a) Somehow my contract is supposedly a 24 months contract
(b) ISP cannot provide internet service (this issue has occured 3 months in a row, I still have not seen a technician at my house to try and resolve this as it keeps happening)
(c) I cannot get myself out of this joke of a contract without having to pay for services the organization is dismally failing to provide right now.
I need this connection to be restored immediately.
This company treats customers like they are a joke.