!!!!DO NOT OPEN A CONTRACT WITH VODACOM!!!!

Extremely disappointing service from Vodacom – URGENT RESPONSE REQUIRED

We cancelled several contracts with Vodacom back in February, and despite following the correct process, these cancellations were apparently never processed by the consultant we spoke to, Caylin.

I have since spoken to the Cancellations Manager, Mason, and we have now been waiting for approximately 3 weeks for this matter to be resolved.

To make matters worse, our account has apparently been handed over due to an issue on Vodacom’s side, while the account was never correctly updated and the cancellations were never processed.

Vodacom tells customers that calls are recorded for quality and training purposes. So why can’t someone simply listen to the recordings from February and verify exactly what was requested? The recordings should provide clear evidence of what was discussed and which contracts we instructed Vodacom to cancel.

We should not be held responsible for contracts that we explicitly requested to be cancelled months ago, simply because the consultant failed to process the cancellations.

This has gone on far too long. We need this matter escalated and resolved immediately, including the correction of the account and confirmation that the relevant contracts were cancelled from the original requested date.

Vodacom: Please contact me urgently and resolve this. This level of service is completely unacceptable.