Do not open a contract at Vodacom 4u Clear water mall

I opened up a new Contract at Vodacom 4u on the 24th of June 2018 and till today my sim card has not been activated, i called them to ask for the consultant that assisted me and she said she hasn't given me feedback even after i resent all the required documents again, i even spoke to the Manager and send an Email again 16 July 2018 and still no feedback from the Consultant and Manager... If the Manager cannot assist me in getting my Sim card Activated then who else do i need to Speak to? Now my first Debit Order will be charged with Pro rata for Sim Card that i haven't ever used.. Who can i speak to since both Consultant and Manager are not helping.. this kind of service is appalling .