HW
Henry W

1 reviews | Active since Oct 2013

23 May 2019, 09:51

DO NOT move to Vodacom Fiber, ever!

I recently joined Vodacom Fiber to the home (A sad mistake from my part). After a lengthy and difficult wait, they managed to install the fiber. On 22\05\2019 the internet went down, after several calls (one sad planned maintenance, one said hold on and dropped the call, the other one said restart the modem, and then said the internet is off and will log a call) On 23\05\2019 I still don't have internet, no feedback even after another call... So this is now 2 days without internet, the call center number is not toll free (I spend all of my minutes on Vodacom customer "care") In April I also requested a VoIP line, till today it is not active. It is now difficult as Vodacom does not deliver on their end and I have to make the choice to move back to Telkom, and that says a lot already. I have studies and my work depends largely on internet connectivity, in this day and age an unreliable service is unactable and costly to the customer! It is a daily battle with Vodacom, yet they expect full payment on time without issues, by far one of the most unfair, unreliable companies with the worst service delivery and customer care! A lot of my friend, Colleagues and family ask me if they should move over to Vodacom Fiber, my answer without a doubt is NO NO NO definitely NO!!

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Replies (1)
Vodacom
Vodacom's reply23 May 2019, 11:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team