Do not live by the ethics of TCF

<p>3 weeks ago made a call to Vodacom upgrades department was told that i do qualify for an upgrade and that i would qualify for a Sumsung J7 2017 on my currect package said i will call back the next day to confirm the upgrade, when i called back the next day i was then told by another agent that there is no Samsung J7 2017 but only the Samsung J7 Prime and Samsung J5 Prime. I was then told the Online sales department might have the Samsung J7 2017 and was then transfered to them only to my surprise that agent is unaware of my request / query and she as well then tells me that there is no Samsung J7 2017, disappointed with the back and forth I said i will call back. I had finally decided that i would rather go with the Samsung J5 Prime on my currect package, called Upgrades again the next day and agreed to go with my currect package and go with the Samsung J5 Prime (R350 airtime, 1 gig data - instalment at R349 monthly) everything was in order and i was told that it will be sent to confirmations i will be given a call the next day to confirm and i should ask for a tracking number, the day pasted no call, waited till i then decided to call only to hear that it was not sent to confirmations, again the agent says it will be refered to confirmations which meant me wating again and guess what still no call from confirmations, who had to call back again to Upgrades? Me!!!! and yes only to be told again that it was not refered to confirmations, the agent then tells me she will go and speak to the agent that was dealing with my upgrades, she comes back and says that the agent advised she will investigate and get back to me in 5 minutes, i guess her few minutes meant another 3 weeks. I have 3 contracts with Vodacom, i make not be their best customer but i have never missed a payment and have been loyal for many years but to recieve poor pathetic service such as this is no where near the so called TCF act that Vodacom should be embracing with their customers. I have a good mind to change my network provider. Uteerly disappointed with such poor service.</p>