JB
Jason B
1 reviews | Active since Mar 2026
31 Mar 2026, 07:50
DO NOT INSURE YOUR PHONE WITH VODACOM.
Do not get Vodacom insurance. It took 8 attempts in 1 week to cancel my insurance. Now they're still taking money out of my account. So here I go again with phone calls and being ignored, or call " escalated ". I cancelled in the first place as they'll make you pay R1000 excess for a SECOND HAND phone or R5000 excess for a new one. Insure your phone with anyone but Vodacom.
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Vodacom's replyOfficial
31 Mar 2026, 08:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Mar 2026, 08:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team