Do not insult your client's intelligence

<p>I moved my contract from MTN to Vodacom in about August 2015. This was a HUGE MISTAKE. I selected a Galaxy Note 4 as my contract phone. From the time I got the phone I had endless hassles with the phone intermittently switching off, rebooting and over-heating. Since, I had an operation on my spine at the end of November; a relative took the phone to Vodacom for repairs on the 15 December 2015. He was charged a R200 courier fee to have by the Vodacom outlet. When he collected the phone at the end of December the SPen was missing. The assistant said he would contact us as soon as the SPen arrived. To this day the SPen has not arrived and the phone was not fixed: all data was erased, the screen protector removed, new software installed, but the problems still occurred. On the 22 the screen cracked I took the phone to another Vodacom outlet to have it repaired and complained about the previous repairs which had not been done and the missing SPen. I was called 2 weeks ago to collect my phone. I asked the service agent if the SPen had been returned. I was told that a different service centre was responsible for that, not their branch. When I reminded him that they all worked for Vodacom and that Vodacom did not return my SPen and did not fix a new phone he said he would get back to me. To this date I have not heard a word from Vodacom. I assume they are waiting for the 1 year guarantee on the phone to expire before returning a damaged phone to me. Considering I supposed received a new Samsung Note 4, I have not had the pleasure of really using my phone since I got it. Thanks for the fabulous service Vodacom. I wonder if it is possible to treat customers more derision than you have mustered up thus far. I have not been well enough to take this further. Vodacom does not care enough to remedy this situation; hence I am sure I will not be a Vodacom client much longer. THANKS FOR NOTHING.</p>