Do not go with Vodacom Fibre

Had a Vodacom Fibre line installed. Fibre line went down and phoned through to the help desk multiple times. Each time the consultant requested that we reset our router and fibre box and promised that the problem was resolved but still had no connectivity. Also requested that Vodacom send technicians out but they seemed adamant that the problem was resolved on the system.

It has been a week and the problem remains unresolved despite much chasing. Have just logged a call to cancel my contract with Vodacom and switching to another ISP. I simply do not have time to spend hours on phone calls. Felt like I was dealing with Eskom yet Vodacom is big profitable organisation but with very poor support.

Advice is rather to go with a dedicated ISP who's core focus is providing fibre data support and not mobile network services.