DO NOT GO FOR VODACOM FIBRE!!!

For the past 5 years, we have been Vodacom Fibre customers. It saddens me that our relationship with the company has come to an end. We have had many incidents where we would report our network line being broken, we would go without internet for a week, being tossed from one customer service agent to the next with no assistance what so ever. On Tuesday our line was cut off at 12pm broad daylight while one of us was in the middle of an interview. We have called to ask them to prioritize the issue as we depend on internet for everything, instead we got news that it can take anything from 24 to 48hrs for any technician to be dispatched. We are sitting on day 3 without any help. What that simply says is that they do not care about the customers needs and experience with the brand. There is no sense of urgency whatsoever to quickly resolve the issue. The agents don't even seem to know how to assist in most cases as we've had this issue before and after so many calls, one agent was able to assist. You have lost me as a customer. I can't be dealing with this level of incompetence from such a big service provider. It is disappointing!!!