HW
Henry W

1 reviews | Active since Oct 2013

01 Mar 2021, 08:41

Do not get Vodacom fibre, you will never get support if it goes down

I have now been a week without internet... as I work from home, my job is hanging in the balance. A person named Jason has been allocated the job, but he does not respond to any of the emails. I have made several calls, I’ve been denied to speak to the call center manager. This is not the service you’d expect drom a company like Vodacom

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2021, 10:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team