1 reviews | Active since Nov 2017
DO NOT GET VODACOM FIBRE - Flippin useless
Day 6 now without fibre. I logged a call on the 12th of Feb about a damaged fibre line. On the 14nth they called to say a technician will come fix my line but they never showed up, they did not even communicated.
On the 15nth I called to follow up and I was told at 2pm a technician will come. I waited once again but no one came.
I called again and I was told the matter has been escalated. Called again on the 16nth and I was told its escalated again.
I called AGAIN on the 17nth and I was told a technical will come at 2pm and GUESS WHAT? They will did not show up AGAIN.
I called again and the manager (Yanga Suka) said I will be rebooked again for a different time and date!!! Apparently a technician tried to call but didn't reach me which is a blatant. I had ZERO missed calls on my phone. Why would I be calling so many times then continue to ignore my calls???? The last call I got from them was on Friday when they said they are coming through. I tried calling the same number as well which seems to be owned by Calvin Munien but its been on voicemail.
This is not the first time they do this to me. They've done this to some of my neighbors as well.
USELESS SERVICE. Quick to take your money but never shows up for service.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No assistance. Technician showed up 5 days later than they had promised only to say he can't fix my line they have to book it for reinstallation. He said he will advice Vodacom not to close the ticket.
However when I called Vodacom on Wednesday they said the ticket is closed because the issue is RESOLVED, which is a LIE. They logged a new ticket and now I have been waiting AGAIN.
THIS IS THE WORST SERVICE I HAVE EVER HAD. You will never see me use Vodacom again. I cant believe I have 4 contracts with these people. Pathetic service.
No assistance. Technician showed up 5 days later than they had promised only to say he can't fix my line they have to book it for reinstallation. He said he will advice Vodacom not to close the ticket.
However when I called Vodacom on Wednesday they said the ticket is closed because the issue is RESOLVED, which is a LIE. They logged a new ticket and now I have been waiting AGAIN.
THIS IS THE WORST SERVICE I HAVE EVER HAD. You will never see me use Vodacom again. I cant believe I have 4 contracts with these people. Pathetic service.