MW
Michael W
1 reviews | Active since Aug 2016
06 Apr 2022, 15:34
DO NOT GET VODACOM FIBRE!!! (EVER)
Vodacom, I want to thank you for your kind, friendly and well trained staff. But your systems are utterly useless! You cant even sort yoursefl out to get a modem delivered to my house in more than 2 months! And then you keep on charging me for monthly usage. I have a SO number, 5 or more SR numbers and when I phone to track my modem they cant even source my SR number. This has been going on now for 2 months. Really, can you be this useless. I wish everyone in SA can now what it is to sit on this side and after probably 20 hours of calls still cant be helped. Whatever you do...do not get Vodacom Fibre. Get someone like MWEB that will help you in 2 days.
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Vodacom's replyOfficial
07 Apr 2022, 07:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2022, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team