DO NOT GET Vodacom Fibre, all they do is lie!!

Wish I could select 0 stars!!!

past weekend: On Friday night, there was WI-FI and on Saturday morning it was cut. I contacted Vodacom as soon as the internet light wasn’t showing and they advised the issue is with Octotel and that it would take 48 hours to get in touch with them.

Not satisfied with the above response, I contacted Vodacom again and they gave me some troubleshooting instructions which didn’t work because the issue was that my internet was completely cut and I’m the only one in the area that has this problem. Yesterday, I received a call from a supervisor from Vodacom who advised that they’re looking to my query but confirmed it was an issue with Octotel. They even provided a reference number for my ticket.

Fast-forward to this morning, I contacted Vodacom again and they advised the issue is with Octotel again. Thereafter, I contacted Octotel who advised that on the 16 May Thuto from Vodacom emailed Octotel requesting to cancel my line, and they provided the email address. With this new information, I contacted Vodacom again and they confirmed that the cancellation was requested - however its not cancelled on their side. So they have to ESCALATE back to Octotel to confirm why its cancelled. There’s no issue with billing as Vodacom advised I paid even more than I should’ve (I have receipts in case someone says otherwise)

Vodacom has NOT reimbursed me for forking out additional money for data - Currently, I bought additional data and airtime to call Vodacom and paid additional for a service I’m certainly NOT getting. I have no access to internet and I’m working from home. I tried to go in to the store and all they say is “there is nothing they can do, backoffice needs to fix this”

As we speak still no internet and everyone at Vodacom is “escalating”. I just got off the phone with someone from Octotel AGAIN and they confirmed no ticket or email was sent from Vodacom escalating anything to them.

ALL VODACOM DO IS LIE AND PASS THE BUCK!!

Even writing this review im using my own data!!!! Hope this can help save someone else before the pick the worse ISP in SA!!