YJ
Yvonne J

1 reviews | Active since Oct 2018

09 Oct 2018, 14:25

DO NOT GET VODACOM FIBRE!

After contacting Vodacom Fibre through their webpage, ordering fibre and getting confirmation, I waited and waited for the scheduling team to call me. After 5 calls to Vodacom Fibre telling them I needed a date for activation (all the infrastructure is already at the residence), I finally got a time and date. I took off work the morning of activation and nobody pitched. After speaking to 5 different people about 10 times (not exaggerating - reasons ranging from systems being down to people falling sick and the list goes on), they stated that a technical team would come the next day. the team came, set up the router and then left saying that systems are down and that they cannot activate it, but "maybe I can try calling him later" and he will try and do it. Another 3 calls to the Fiber team later, they stated that the only thing they can do is send an email to the technical team (which one person said do not respond to their emails and another person said there is a 48hour turnaround time to get an email response). Nobody has contacted me since. The entire process - too long to go through - has left me completely put off by Vodacom. The service is shocking, departments do not communicate and proper information is not provided. AND STILL.... NO FIBRE

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Replies (1)
Vodacom
Vodacom's reply09 Oct 2018, 14:39
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team