1 reviews | Active since Oct 2016

11 Nov 2021, 14:21

DO NOT GET VODACOM FIBER THERE IS A CATCH

DO NOT GET FIBER FROM VODACOM I signed a month to month contract with vodacom for fiber (uncapped). After battling to get connected and after having issues after the fact I decided because of the lack of support I would cancel. I received my first bill of almost triple the amount I am supposed to pay and after querying it I am told that bill was for data. What they also don't tell you is that you will be billed for the router and I was told I would be paying for it for THE NEXT 24months. I cannot get a straight answer out of anyone at vodacom as to why this was not explained to me when I took the contract and secondly why I should pay for a router I CANNOT USE. I am beyond angry. And yes Vodacom I know you will not respond to this as every time I have raised an issue your reply on hello peter is that the matter was resolved privately. WHICH YOU DON'T DO............ EVER. But I can warn other people

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2021, 14:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team