1 reviews | Active since Sept 2014
DO NOT GET INTO A CONTRACT WITH VODACOM. THEY ARE *******
I had a contract with Vodacom, which they extended by another 6 months without my consent. I called their customer care line numerous times and was told that they would fix the contract term date on their system. This never happened. The 6 months has ended and on my Vodacom App, my contract should come to an end on 1 April with the last payment date being 31 April (since they did not rectify the contract term). Today, I received an invoice for the month of May. I called the customer care line to let them know that I cannot pay since my contract is over. I was then told that they set my line to prepaid but I will still need to pay for May, which again, goes beyond the contract term. After paying an additional 6 months against my will and without my consent, I refuse to allow them to ***** from me again. I've pleaded with Vodacom but they do not listen after calling more than 8 times. I've logged a complaint to ICASA and hope to get this rectified by the regulators.
