TC
Taryn C

1 reviews | Active since Sept 2014

08 May 2023, 13:40

DO NOT GET INTO A CONTRACT WITH VODACOM. THEY ARE *******

I had a contract with Vodacom, which they extended by another 6 months without my consent. I called their customer care line numerous times and was told that they would fix the contract term date on their system. This never happened. The 6 months has ended and on my Vodacom App, my contract should come to an end on 1 April with the last payment date being 31 April (since they did not rectify the contract term). Today, I received an invoice for the month of May. I called the customer care line to let them know that I cannot pay since my contract is over. I was then told that they set my line to prepaid but I will still need to pay for May, which again, goes beyond the contract term. After paying an additional 6 months against my will and without my consent, I refuse to allow them to ***** from me again. I've pleaded with Vodacom but they do not listen after calling more than 8 times. I've logged a complaint to ICASA and hope to get this rectified by the regulators.

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Replies (1)
Vodacom
Vodacom's reply08 May 2023, 14:11
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team