Do not get fibre from Vodacom

I have not had internet on my fibre for the past 4 days. I called Vodacom on 13 February and I was told someone would come on 15 Febuary to assist me. It's 15 February today and I have had to call them more than 5 times to get an update. I was told that the request has been submitted to teh correct department and that someone would call me. No phone call from them. I am now on the phone with them and the person assisting me told me to hold on the line while she finds out what is going on. I have been holding on the line for more than 20 minutes now. Honestly does it take 20 minutes to find out the status of the request? She comes back to tell me that there is no service request that has been logged. I call again and i speak to someone else who then tells me it has been logged but they are busy with it. They cannot give timelines as to when it will be sorted out. So I am paying more than R600 a month to be without internet connection? Pathetic and very bad customer service. Theyr call centre agents lack the skills to deal with customer queries.