RM
R M

1 reviews | Active since Oct 2019

07 Jun 2024, 16:09

DO NOT get a contract with Voodacom

I have been experiencing endless issues with Vodacom since the 5th April when they incorrectly billed me for R30000. They also blocked my number automatically due to a high volume of calls from my number. I have been trying to cancel my contract for a month and they are REFUSING to do so, despite me signing the early cancelation documents and paying the fee. I am still being billed and being allocated data which I do not require and am not using. Unfortunately this is my 3rd review since 5th April and nothing has been done. Their social media department constantly asks for verification then does nothing. The cancelations department just says they are waiting for feedback from the back office and no one ever gets back to you. Please Do Not get a contract with Vodacom, you will regret it

0
Replies (2)
Vodacom
Vodacom's reply08 Jun 2024, 11:20
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RM
R M's update08 Jun 2024, 17:05
Reviewer Update
Good day, I have received an email now and been given a 3rd reference number, stating my cancelation request has been logged. Nothing has been done with the first 2 reference numbers I received. Please note that simply logging requests and providing reference numbers does not solve the problem. The request to cancel was initiated in the 1st week of May and my contract was meant to be canceled with effect from 31st May. I am still being billed. Please sort out the issue instead of logging a New cancelation request every week.