BS
Brian S
1 reviews | Active since Dec 2019
28 May 2021, 16:30
DO NOT GET A CONTRACT OF ANY SORTS WITH VODACOM.
Worst service of my entire life!
I ordered a router and SIM card and they got delivered. I was told to wait 24 hours for the SIM to activate. I waited for more than 24 hours and was told that they couldn’t find my contract application or SIM card on their system. I was promised yet again that they would activate it.
After using my own airtime because I do not have a Vodacom number, 2 days later and no one has done anything.
I had to cancel and ask them to come take back their useless SIM card and router but they keep telling me they will activate my number.
I am beyond disgusted with Vodacom! Never again!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 May 2021, 11:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2021, 11:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BS
Brian S's updateReviewer Update
01 Jun 2021, 06:50You guys debited my account on a SIM card and router that don’t work and when I had spoken to your consultants from after sales prior, I was told that nothing would be taken from my account. I’m beyond ****ed off right now. Bring back my money and come take your router and SIM card and remove all my info from your database!! ????
BS
Brian S's update01 Jun 2021, 06:50
Reviewer Update
You guys debited my account on a SIM card and router that don’t work and when I had spoken to your consultants from after sales prior, I was told that nothing would be taken from my account. I’m beyond ****ed off right now. Bring back my money and come take your router and SIM card and remove all my info from your database!! ????