Do not fall trap to a paid, unsupported Vodamail service

I reached out to Vodacom on 02/08/2022 requesting for assistance regarding their paid Vodamail service and specifically how to set up for IMAP as the settings provided by their email service does not work. There has been numerous follow-ups from my side and every time I am being told it shall be resolved in 48-72hrs. Nothing.

They even messed up my password once and after being resolved, they cannot load a support ticket correctly as I am being phoned by *********** service support asking if the password query has been finalised although the remaining open ticket is with regards to the required IMAP settings.

My question is, how can you have a paid service, but yet no one competent enough to support it??