CK
Corne K

1 reviews | Active since Jul 2016

26 Feb 2019, 14:53

Do not fall for this!!!!! Vodacom is ****!!!!!!!!!!!!!!!!!!!

To whom this may concern.

I want to know how I can go about canceling an application I did 3 months ago with a Vodacom promotional worker who came around to my house while selling fibre packages for vodacom.

It was under false pretences that she sold me a fibre packages and ensuring me that it will take 3 months for them to install it and that i can use it my house. In addition to that, I had to take a 100GB package with Vodacom that cost R600.00 a month.

I only signed up because I wanted fibre and because it was only going to take 3 months for it to be active and in use. Today which has been 3 months I phone in to ask about the progress about the fibre to which I was told will be provided by FROGFOOT and that they will possibly go live and active the 25th of October.

I want to cancel my contract with Vodacom and I refuse to pay any cancellation fees regarding canceling as I was **** to by a promotional worker who probably said what she did to make a sale and to earn commision.

I was not hardup to get another LTE router as I already have 2 from Telkom and which also cost way less for more!

0
Replies (2)
Vodacom
Vodacom's reply26 Feb 2019, 16:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply27 Feb 2019, 14:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. Should you wish to follow up, please contact *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team