DO NOT EXPECT SERVICE - DO NOT VISIT HERE

*Specifically Alisom Communications (Pty) Ltd t/a Vodacom Shop, Menlyn Mall. Disappointing and frustrating service rendered by staff.

I wanted a simple upgrade of my existing contract, went to visit Vodacom and met with the most frustratingly useless staff member. Her lackluster and flippant attitude gave the distinct impression that I wasn't welcome, this feeling was further reinforced with the near endless waiting while she was busy in the backroom. - Asked for a quote on two phones, it took 20 minutes! More to the point, I was not shown a display model of the phone (or picture or ANYTHING) of the package we discussed, she fetched the phones and told me sign on the dotted line. She also DID NOT open the box in store to ascertain if the product was fine. All of this lent to the fact that when arriving home and opening the box to enjoy my new phone, BEHOLD - wrong model. How to rectify this? Call center (whole other rant) could not help as the upgrade was done in store - they also confirmed that since the box was already opened in store, the product cannot be returned. NOTE: OPENED IN STORE. ?? Went back to the shop, same staff member to assist - Nothing to be done, she didn't even try to help, she did not suggest a. single. thing. She was so apathetic it was enough for my blood to run cold with rage. I FINALLY extracted from her two options of continuing forward, reverse the upgrade (buying the phone cash) and then reapplying for the upgrade and getting the model I wanted OR cancel the contract (still have to buy the phone cash). Besides just continuing as is.

The staff members here are poorly trained, poorly organised, and they don't give a damn.