GH
Grant H

1 reviews | Active since Jun 2011

11 Jul 2019, 10:26

Do not every use Vodacom. You will regret it!!!!

Please can I have some advice. Account number i***-9. ( numbers *** and ***) I have called your call centre so many times. The *** was upgraded without my consent, it took me 5 weeks to get some form of answer from Vodacom. To date You are still billing me after many phone calls many explanations. It was upgraded without any consent from my side. What the hell is going on that I get confirmation of cancellation and You still bill me. The other number was also cancelled with your cancellation department. Again, You are still billing me. I have been with Vodacom for 20 Years roughly. I am a R5000 client a month and this is the service I receive????????? Then You wonder why I am cancelling all my contracts as they come up for renewal. On Another note, who the hell gives these call centres the authority to call me every day trying to get me to renew contracts??????? They always say they are from Vodacom and then after 15 minutes tell you they from somewhere else. I need answers asap, I want my money refunded even if it is R46 p/month. Its a principal/moral thing. Enjoy loosing clients as your service is terrible. Historically, We had no service for 8 months but I still had to pay. Speak to the Technical Director for Mpumalanga. Your service sucks!!!!!

Oh I almost forgot, Your call centre manager was going to get back to me, that was 2 months ago, quite convenient, So you can just keep billing me.

Next invoices that follow I wont pay. You can take me to Court, then I can finally get things sorted out.

0
Replies (2)
Vodacom
Vodacom's reply11 Jul 2019, 11:41
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GH
Grant H's update13 Jul 2019, 18:45
Reviewer Update
13th No Call??????