1 reviews | Active since Mar 2014
Do not ever do upgrades over the phone with Vodacom
I was contacted by Vodacom telephonically to do upgrades which I accepted after a couple of days. They phoned my all the time very eagerly untill I upgraded. I accepted for number 1) 75 sms & 75 voice for R149 and got 50 sms & 50 voice for R165
I accepted for number 2) 75 sms & 75 voice for R319 and got 50 sms & 50 voice for R336
So I contacted Vodacom again and then the guy told me it is my problem, I must contact customer care. They made their sale and now I must sit with the problem. He is now ignoring my mails.
I also made 3 requests to get my conversation that was taped but this guy (Neil Subramoney) does not answer my questions or my emails. So while they say your conversation is tape, you cannot get it.
Do not ever do upgrades over the phone.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team