Do not enter into a cellphone contract with Vodacom!

I have been trying to cancel my Vodacom contract since September. At the end of that month, I made three phone calls to their cancellation department to give my one month's notice and ensure that all was on track for the contract to come to an end at the end of October. They debited my account again on 1 December. I phoned the cancellation department again the next day to ask what was going on. They said they had no record on their system of a request for cancellation. I lost my temper with the very unhelpful consultant who refused to provide a way forward and actually tried to sell me another contract! When I was eventually put through to a 'manager', this person seemed to be much more helpful and assured me that she would immediately email me confirmation that the contract had been cancelled AND confirmation from the accounts department that I would be refunded for the debit order they had just taken from me. Guess what...it is now a week later and I have heard ABSOLUTELY NOTHING. No emails, no calls, nothing. These people will keep taking your money long after they are legally allowed to and you will experience HELL trying to cancel a contract with them. DO NOT ENTER INTO A CELLPHONE CONTRACT WITH VODACOM!