DO NOT DO AN UPGRADE WITH A VODACOM CALL AGENT

In September 2022 I was phoned by a Vodacom agent to upgrade my number which I did. As I did not want a new phone she told me I would be getting a complimentary phone which I accepted as "complimentary" means given or supp**** free of charge. The phone was delivered to me. I asked for a 24 month contract and then I saw it was a 36 months contract. I then phoned the agent to change it to 24 months which was done. I then got a call from another agent to do an upgrade on the same number and I thought this was in regard to changing it to 24 months. She also told me I would get a complimentary phone. The contract was changed to 24 months and I received another "complimentary" phone. I then noticed on my October statement that I am being charged for two phones.

Here we are approaching September 2023 and despite hundreds of phone calls and emails and returning the one phone to Vodacom I am still being charged for two "complimentary" handsets.

I even reported Vodacom to the National Consumer Commission on the 3rd of May who sent a letter to Vodacom telling them to reply within 14 days and should I not hear from Vodacom I must contact the National Consumer Commission within 14 days.

Vodacom duly rep**** to the National Consumer Commission saying they are investigating the matter. I got a call from a Rudzani Lithole from Vodacom in May who said they are busy investigating the matter and would get back to me and that's the last I heard from him. Vodacom's reply to the National Consumer Commission was just a ploy to stave them off from taking the matter further.

I am still sending emails regarding this matter and occasionally I get the same reply that the matter is being investigated but most of my emails are ignored. I will never do an upgrade with a Vodacom call agent again.