RR
Ruan R
1 reviews | Active since Dec 2020
07 May 2021, 09:41
Do NOT consider Vodacom Fibre as your service provider.
Absolutely poor after sales service. Fibre link down for more than 36 hours and the only feedback you receive when you call them once again on *** is "Your service request SR*** was assigned to a technician". Nobody can give me ANY feedback nor a solution to fix this. Don't think a month to month is able to be canceled..... Nope.... You HAVE to be over 12 months on the agreement otherwise you WILL be charged for cancelation.. Absolutely POOR!!
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Vodacom's replyOfficial
07 May 2021, 10:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 May 2021, 10:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team