Do not consider Vodacom as a fibre service provider

BEYOND PATHETIC. WE HAVE AN 800GB FIBRE LINE WITH VODACOM. SINCE WEDNESDAY 27 January 2021. WE HAVE NO FIBRE SERVICE. SR NO ***. EVENTUALLY AFTER VARIOUS PHONE CALLS AND EMAILS A CONTRACTOR WITHOUT A LADDER PITCH ON WEDNESDAY 3 JANUARY 2021. TOLD MY SON HE IS JUST GOING TO BUY A LADDER AND NEVER RETURN. TODAY MONDAY 8 JANUARY 2021 WE STILL DO NOT HAVE ANY FIBRE SERVICE. BUT BELIEVE ME THEY DO NOT CREDIT YOU FOR THIS YOU MUST APPLY FOR CREDIT. TO EMAIL VODACOM VODACOM IS USELESS *** THEY SIMPLE DO NOT EVEN REPLY. TO TRY CUSTOMER CARE IS USELESS THEY PROMISE TO PHONE YOU BACK AND NEVER DELIVER ON THEIR PROMISES. TO GO TO A VODACOM STORE IS USELESS THEY SIMPLE CLAIM THEY CAN NOT ASSIST YOU YOU MUST PHONE CUSTOMER CARE. BUT THEY CAN WRITE A CONTRACT IF YOU NEED ONE!!! SUPER FUSTRATED. NEVER EXPERIENCE SUCH INCOMPETANCE. THEY SMILE ALL THE WAY BECAUSE THEY RECEIVE MONEY EVEN