JS
Johannes S
1 reviews | Active since Dec 2016
13 Aug 2023, 08:41
Do not complete cancellation order
My upgrade was cancelled but the cancellation department keeps the order in an open state Please can thy complete the order so that my package goes back to the old one aswell as my upgrade date and contract end date
Helpful (0)
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Replies (3)JS
Johannes S's updateReviewer Update
13 Aug 2023, 09:16The cancellation dep say that the order will complete on 31 Aug 2023 and from the 1 Sept I will be back on my old package.Thank you again for all your trouble I appreciate it
JS
Johannes S's update13 Aug 2023, 09:16
Reviewer Update
The cancellation dep say that the order will complete on 31 Aug 2023 and from the 1 Sept I will be back on my old package.Thank you again for all your trouble I appreciate it
Vodacom's replyOfficial
13 Aug 2023, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2023, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Aug 2023, 10:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, feedback has been provided regarding the Upgrade Reversal order.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply14 Aug 2023, 10:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, feedback has been provided regarding the Upgrade Reversal order.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,