Do Not choose vodacom fibre, worst service ever!!! Go to another service provider.

I am extremely disappointed with the level of service I received from Vodacom Fibre.

I moved out of my old premises last week and on saturday when I had connection troubles in the new address and when I called, I was told that I needed to complete a relocation form. I completed and sent the form on the 03/08/2020.

I called on Tuesday to request vodacom to release my connection in the old address as the occupant there wants to get wifi but the infrastructure company Metro Fibre can see that my connection is still active there and they cannot proceed with the new tenant application.

A service request was log in an addition to the relocation service request and I was told that someone will assist. I called on Wednesday to get feedback I was told that they have escalated the case and Kensani who is looking after the case will call but they didn't. The occupant at the old address also called vodacom he was also told that the case was escalated.

I called 4 times on Thursday following up, and i was told that the case was further escalated by two agents and I should call again today if i dont receive communication from kensani.

I called again today to follow up and the agent confirmed that their coach Surika Booysen said they dont see a form on their system. I tell them I did sent the form already to the email address on the 3rd already and told them I have been dealing with different agents all week. I then asked Surika to give me her email address so that I can the forward the email to her but she refused and then told me that she can't assist me and them hung up on me.