Do not choose VODACOM FIBRE as you Internet supplier !

SR: *** & SR: *** OWNER: (ZE 1***2) From the offset our LTE -/ to FIBRE contract have caused us time, inconvenience and downtime. 6 Months into the contract, whilst awaiting FIBRE installation in our area, our LTE gets cancelled on 21st September 2019, and Vodacom communication sent to us to Welcome us to our Fibre installation... however, NO INSTALLATION, was done at our house, nor in our street. On 22 September 2019 we contacted Vodacom Fibre “frontline” to report the situation. We have since made numerous follow-up calls, spoken to 2 managers: Brenton Mathews and another, each with promises to call back and escalate the matter. No promises kept. Today, on 7 September 2019, we received a FIBRE BILL, but have no internet ! From all my phone calls, I still have no indication of turnaround time, nor whether VODACOM FIBRE is competent to resolve my situation. Not to mention when the actual FIBRE Installation will be completed for real. The cherry on the cake is despite our SR number and many phone calls with adequate frustration , the Vodacom Fibre frontline team, still asks me - each time I call - whether a FIBRE Installation was done at our property... I think this indicates the absolute lack of customer service, apart from their technical incompetence. It’s a lose lose with VODACOM FIBRE.