NS
Nadia S
1 reviews | Active since May 2019
23 Jul 2019, 11:24
DO NOT CHOOSE VODACOM!!!!
Ive been with Vodacom since forever, but never really had to deal with their customer service . 3 Months ago, I requested for them to change my name on statement to both initials and surname (as I would like to use it as proof of address), well, I’m still waiting, every time a consultant phones, apologize for the pathetic service that I have received, promise to assign request to a technician, and that’s where it ends!
I would recommend that if you want service, go to another network provider
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Replies (2)
Vodacom's replyOfficial
23 Jul 2019, 12:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2019, 12:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NS
Nadia S's updateReviewer Update
29 Jul 2019, 07:03Would just like to inform you Vodacom, it’s been almost a week later, and still no contact from your side....this is disgusting!!...I wonder if I were to skip a months installment, would my line be cut?...it’s surely the only customer service existent at Vodacom!!!!!!
NS
Nadia S's update29 Jul 2019, 07:03
Reviewer Update
Would just like to inform you Vodacom, it’s been almost a week later, and still no contact from your side....this is disgusting!!...I wonder if I were to skip a months installment, would my line be cut?...it’s surely the only customer service existent at Vodacom!!!!!!