LW
Laurelle W

1 reviews | Active since Jan 2013

23 Feb 2019, 18:19

DO NOT CHOOSE VODACOM

8 days and counting for Vodacom to sort out my initial enquiry as to WHY I cannot use data for showmax which I have purchased. When I check my balances, it's sitting there untouched, while my normal data and airtime have been taken. Once all my regular data and airtime was used, I could not even then use my 6gb which is clearly sitting there in my balances. In an earlier post, I said half my family have moved off Vodacom. As of Monday, the rest of the family, as well as all business phones, modems, etc will also be migrated. Save yourselves the hassle and just go with ANY other service provider. JUST NOT VODACOM

0
Replies (3)
Vodacom
Vodacom's reply23 Feb 2019, 18:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,

LW
Laurelle W's update23 Feb 2019, 19:21
Reviewer Update
I've heard that same story 8 times now. Even got a phone call from the CEO office because I sent him an email. EVERYONE at Vodacom seems to be investigating but no one can solve the issue. I've had service tickets opened and closed with ZERO resolution. I've been told to contact the showmax myself. Which I've done. I just get told it's a billing issue on Vodacom side. Vodacom consultants have told me to dial *141# to restart apps. I've done that nothing was solved. I've spoken to team leaders, technicians (who are rude and clueless), still nothing. I've even been blamed by Vodacom for using other apps that I've never been on accounting for my data being depleted. Let's say I have been on the site's they're referring to (which I haven't)... That STILL does not explain why I can't use video data I HAVE PURCHASED. I'm tired of being promised the moon and stars from Vodacom. As I've said, my mission in life will now be to warn everyone I know to just steer clear of Vodacom completely.
Vodacom
Vodacom's reply25 Feb 2019, 14:15
Official
Dear Customer

Our records indicate that your issue has been escalated. The reference number is EC-1RVG-1EPNGX. Contac will be made with you as soon as feedback is available.

Regards,

Vodacom Consumer Website Team

Best regards,