Do not buy from Vodabucks Store!

Do Not Buy from the Vodabucks Store! I purchased a product for R3600 on Friday. Received a purchase confirmation with a code to arrange delivery of the item. The code shows invalid on their own system. Their own staff told me that they don’t buy from Vodabucks anymore because they never received products purchased themselves and eventually gave up as they were given excuses and shoved from pillar to post. I got a hold of them via Facebook and they have done all verifications via messenger to determine that I am, who I say I am and the last message was, “we will let you know once we have feedback for you!” I eventually got a hold of an agent on Friday night who told me to phone back on Saturday morning, because the vodabucks store is closed and staff gone for the day, but they can see my purchase on the system. I phoned Saturday and spoke to someone, who told me to phone back today as queries is handled between 24-48 hours. I sent a message via messenger yesterday asking for an update and same response, “we will get back to you”. I phoned not minutes ago and the agent told me that issues take 72 hours and the person who told me 24-48 hours is wrong. I insisted on speaking to someone in a position of authority and I got transferred to the team leader who told me, issues are resolved 24-72 hours! So what is it now? 24-48? 72? Or 24-72? When I told him that the agent on Saturday said 24-48 hours and I must phone back Tuesday for my problem resolution, the team leader arrogantly answered that the person I spoke to does not exist! This sure seems like exactly what their own corporate staff member told me about! So long and the short of it is, “too bad, so sad”! I asked each agent that if they purchased with their own hard earned money a product that is thousands of rands at a retailer and got told, “we will let you know when you can get the item” would they be happy with it? The answer from all was “No”, but when I ask to please be helped efficiently and code rectified to have the product delivered, the answer remains, “sorry, you must wait”! I repeat, DO NOT BUY from Vodacom! You might be lucky and receive your products, but if this happens to me and their own staff tells me the same thing, then I am pretty sure someone else must have the same issue!