TR
Tracey R

1 reviews | Active since Jan 2019

18 Oct 2019, 12:00

DO NOT BUY DATA FOR ANOTHER NUMBER VIA APP RATHER USE YOUR BANK!!

I have the Vodacom app so my son asked for data and I thought let me try the app .....DON'T BUY DATA FOR ANOTHER NUMBER ON THE APP!!!!!!

My number got the data and not my son's number !!!!!!!! Call in to be told told this extra 1GB on my phone was purchased another time not today ... what BS??? I argue saying ''why if my balance is 1.5GB would I buy another 1GB (that expires in 30 days and contact on the 1st will give me another 2GB)????? ..... I put phone down in frustration of being told something I know is not true.

I call back the next person says oh the contract you have does not allow you to buy data for another number ..... why in God's name does the app not stop this from happening and tell me this is not possible but instead it continues and and takes my money and credits me with data I DO NOT NEED!!!!! I am told its not possible to get my money back or to send the data to the number I originally bought it for. When asking why the app allows it happen and doesn't stop or warn you I was also told they have had problems with app now its my problem and money wasted ..."******"

I ask with great big tears in my eyes how is this stupidity on a app possible on a company this size that it just allows you to do things you not "supposed" to be able to do?????

You app needs serious attention and is *******.

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2019, 18:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team