NM
Nicci M

1 reviews | Active since Aug 2024

13 Aug 2024, 09:53

DO NOT BUY ANYTHING ELECTRONIC FROM VODACOM ONLINE!!😡

Do not buy anything electronic from VODACOM ONLINE!! Bought a portable power station back in May using the Vodastore app. It was delivered in June and it wasn’t working.

My partner and I called to report the matter and only after 2weeks was it fetched so we can get our refund .. since then we’ve been sent from pillar to post and no refund. We already in August and still no refund .. they keep telling us to wait for 7-14 days since June.. when we call again, we are told the same thing.

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Replies (1)
Vodacom
Vodacom's reply13 Aug 2024, 10:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team