WL
Werner L

1 reviews | Active since Aug 2009

03 Jun 2022, 09:30

Do not buy a phone from Vodacom Online!

I bought a new Samsung A32 from the myvodacom.co.za online shop a week ago. The device was supposed to have been delivered to my home on 2 June at the very latest. Today is 3 June. Yesterday I had to make four calls to Vodacom, and I was shunted back and forth by inept, rude call centre staff who excel at little more than passing the buck. The number to call, as per the purchase receipt I received from Vodacom Online, was ***4. However, the staff at ***4 were adamant that they would not deal with my Vodacom Online query. I had to enquire by email to *** . I did so yesterday, and have so far received nothing more than an automated email response. Vodacom was eager to bill R4099 to my debit card. Unfortunately, that is where the enthusiasm ended. I wonder if I will ever receive my Samsung ...

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Replies (3)
Vodacom
Vodacom's reply03 Jun 2022, 09:58
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WL
Werner L's update03 Jun 2022, 14:10
Reviewer Update
So when is "in due course"? Next week? Next month? Because it sure wasn't today ..!
WL
Werner L's update07 Jun 2022, 13:55
Reviewer Update
Someone from the EShop Support Team rep**** to me by email on 5 June to say: "Sorry about this, i have updated the status, E*** should be delivered on Tuesday..."

Today is Tuesday, 7 June, and it is now 13:51. So far nothing has been delivered and no-one has contacted me to arrange for delivery.

I think it might be time to contact the Police.