MH
Magnus H
1 reviews | Active since Mar 2009
14 Feb 2019, 15:11
Do not bother with Vodacom insurance
The insurance call centre just simply does not answer calls.
Have been on hold several times for hours, and the call simply does not get answered. Urgently need an insurance claim processed.
Why are we still having to phone call centres to submit claims? Surely this could be done online? It's 2019. Get with the program!
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Replies (2)
Vodacom's replyOfficial
14 Feb 2019, 15:29 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2019, 15:29
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
MH
Magnus H's updateReviewer Update
18 Feb 2019, 15:11Still ZERO response from you guys.
You clearly have a massive issue with your insurance department, and currently there seems to be no solution.
MH
Magnus H's update18 Feb 2019, 15:11
Reviewer Update
Still ZERO response from you guys.
You clearly have a massive issue with your insurance department, and currently there seems to be no solution.