LVdB
Lourette Van den Berg

1 reviews | Active since Mar 2015

27 Nov 2023, 13:21

Do not bother Vodacom with speedy upgrades.

I am a customer of Vodacom for years and years and I was always very satisfied with their service. Recently Vodacom sent me a message that I can upgrade one of my numbers. I decided to take up the Black Friday offer for Home Internet. Then I made the mistake of upgrading in the beginning of November. It is now 27 November 2023 and still the router that they sent, within 2 days, is nothing but a useless ornament in my cupboard because Vodacom cannot be bothered to upgrade my plan before the 1st of December. Leaving me forced to still buy expensive mobile data. Lesson learned: Rather use another provider with a new contract and you will have internet within days.

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Replies (1)
Vodacom
Vodacom's reply27 Nov 2023, 14:15
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team