DO NOT APPLY ONLINE : WAIT FOR EVER AND POOR SERVICE

<p>I am utterly disgusted with the service of Vodacom. On Friday, 05 August 2016 I app**** for a 7” Tablet at Vodacom online. After completing and providing the necessary information (even my bank account number) I received the following message via email “We have received your Vodacom contract application (reference number ********** 3) but before we can process it, we need to check a few things. A Call Centre agent will contact you shortly for more information, or keep an eye on your email for more information on your application” And that was it. NOTHING for 5 days. No phone call no email.</p> <p> </p> <p>On the 10th of August I decided to follow up as by now I became worried. Somewhere someone is in possession of my bank account number!! I contact ********** 4 and speak to an agent who told me that my application is still pending because a copy of my ID, payslip and 3 months (stamped) bank statement is still outstanding. Duh!! How will I know if the Call Centre agent do not phone me or inform me via email as mentioned at the end of my application! <br /> <br />I also rep**** to the email received after my application and received the same response from Malaika Sheriff ********** about the pending status and the documents necessary to proceed with the application. <br /> <br />On Saturday 13 August 2016 I went through the trouble to go stand in the que to get my “stamped” 3 months bank statement and must pay an astronomic fee for it as well! At home I scanned all documents and email to Malaika Sheriff and faxed it to 011 ********** (on 13 August 2016).<br /> <br />Today, Monday, 15 August 2016, I anxiously await a call or response since all documents are provided. But again NOTHING. So I phoned ********** 4 (again) at 17:35 to hear what the holdup is this time. The agent lookup my details and the response are: still pending for vetting!! And no indication that my documents has been received.<br /> <br />Never in my life did I experience such a long waiting period at any other cellular company. I apply now and within a few hours the outcome is available. But this seems not to be the case at Vodacom.<br /> <br />So “goodbye Vodacom”. You lose a potential customer. I will apply at another service provider and I bet I will not wait 10 days (or longer) for my device.</p>