EM
Erika M

1 reviews | Active since Jan 2017

11 Jan 2022, 11:37

DO NOT ACCEPT THE OFFER FOR AIRTIME (UPGARDE)

Please, refer to my mail I reply after I received your Quotation, mail was send 29 Sept 2021 14:25 where I clearly stated, I do not accept your offer for AIRTIME (upgrade) I also mention in the same mail, 4 times, to PLEASE CANCEL EVERYTHING!! Do you understand the meaning of CANCEL, and I DO NOT ACCEPT YOUR OFFER?

The Quotation you send to me had a few item you added, airtime of R125 = monthly chargers R242 (WHY ADD COMPREHENSIVE CELLPHONE INSURANCE, for only airtime)

I reply to your mail; Dear Erika, quote 1-lot of numbers, has been generated on your profile

Which I did not accept nor did I sign the Quotation.

Your record shows what? As my records, show that I reply very friendly to your mail, that I do not accept this offer, and the UNSIGNED documents was send back to your UPGRADES, CANCELLATION, Customers Care. If you had a signed Quotation, then it is *****! All my documents is being send to the relevant departments, people who will assist me.

Furthermore, I owe you nothing, I was not loaded with any airtime or data, since my contract (25+ years) ended with Vodacom.

Since December I try to send the documents I had with me, to you, UNDELIVERED, but month after month you send me LETTERS - can't even reply the mail that you send.

PLEASE DO TAKE ME TO COURT, I HAD ALL MY DOCUMENTS READY.

Not sure if you understand to content of my mails, that I DO NOT ACCEPT THE OFFER, why must I make payments, if I was not even loaded after September with airtime (MAKLIK, I did not accept your ridiculous offer) but you keep on sending me mails, STOP harassing me.

IF BY ANY CHANGE, READ THE MAILS I SEND YESTERDAY (with the mails and UNSIGNED Quotation)

ONCE AGAIN I OWE YOU NIKS, NOTHING!!

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2022, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EM
Erika M's update11 Jan 2022, 15:36
Reviewer Update
May I ask what the feedback is?