Do Better Vodacom.. At least know your products..

My wife recently bought me a series 8 apple watch with a sim card for cellular usage. Now, it must be said she was told to take up a sim contract to be able to use the e-sim capability of the watch. We have been to 4 Vodacom shops and blatantly been told they do not know how to have the e-sim functionality enabled. On phoning Vodacom we were told that we needed to enable "One number" that we must pay for... For 3 days straight the e-sim functionality is still not working and it only says "Waiting"

I am not only appalled but am shocked with the level of incompetence when it comes to Vodacom. Why must we keep paying for something that is not functioning..