Disturbing Vodacom Service

I am disgusted at Vodacom’s service.

PATHETIC!!! I on 15 May 2018 sent a cancellation letter and received a call closure report on the 21 May 2018.

Furthermore, I have on more than 3 occasions tried to cancel my contract: First, I was told it was too early to tender a notification for cancellation, I needed call to a month prior to my expiry date. Second, I was told by that I could not as I had an outstanding amount and I needed to pay at a Vodacom store. I have been a Vodacom client for over 10 years and my account was always debited. I didn’t understand why I needed all of a sudden inconveniently pay at a store. Thirdly, I was told it was cancelled and yet I had still been invoiced for followed tons of harassing phone calls of outstanding payment from HAMMOND POLE ATTORNEYS and RAMATSHILA-MUGERI ATTORNEYS. None of which to date have ever responded to any emails with correspondence and proof of cancellation letters. While trying to cancel the contract, I had been over charged with fees explained as billing errors that Vodacom had made (back and forth calls for credits). To rectify I promised that debits would go off my back account as per normal, which never happened. My phone number was later blocked and unblocked serval times. I then received an sms confirming that my number had been moved to prepared. Later my number was locked again, I was told to pay an amount of R1 703,27 which I did TO KEEP MY NUMBER to have my number unlocked only to find out my number was mysteriously belonging to someone else.

After paying the above amount I received and being told my number no longer belongs to me I received an invoice for R353.84 dated 01.08.2019

I have had the number for over 16 years. All my banking information, Family members next of kins. Policies have and every document that requires contact detail has that number provided and business profiles at registered under that number.

May I add the number belonged to me and was not issued with a Vodacom contract.

I have been in the last year and 3 months used every point of contact for a resolution, being referred from pillar to post, Vodacom stores, Vodaworld, every call Centre department, Internet queries and no one to date returned not a call as promised nor not emails.

I am totally disgusted at the pathetic service!!!