DISTURBING SHOCKING TERRIBLE CUSTOMER SERVICE AT VODACOM KEYWEST

very very extreme terrible service from Vodacom Keywest ..

my husband took up a contract phone on sat 17 April 2021 and my number was deactivated from saturday and sunday. on monday 19/04/2021 i called the vodacom keywest branch to speak to Brian(the guy who was opening the contract for us and the Brian was frustrated and couldnt resolve my issue-i explained to him the importance of this resolved as i am working from home and depend on my number for One time passwords to log on to my work system.

despite the urgency of my request Brian never phoned to keep me updated and when i asked for a manager, i was referred to Bianca who also told me she is busy with it and Brian was on lunch and serving other walk in clients while i was home and unable to work....

Bianca was also helping other clients while i am also stuck so i asked to ask to another senior manager and i was referred to Tshepo who was consistent with updating me that the head office is busy trying to resolve this so i can be able o do my work.. i further emphasised the importance of having my number activated and this seemed to go into deaf ears because my number is still now working.

today is tuesday -day 4 of my number still not working and Tshepo called me this morning and advised me that they will move my phone back to prepaid and this transition will happen within an hour and he will be moving my phone back to contract only tomorrow(wednesday) and this shouldnt affect my number as it will be a smooth transition.... i have since waited for 2 hours after Tshepo`s call and my phone is STILLLL not working, i tried to call Tshepo for a follow up after our call and he is now DROPPING MY CALLS AND IGNORING THEM, i have sent him an SMS with a request of details where i can complain and he is ignoring my SMS...

Today again my phone is still not working and i have missed out on 2 important days to do my work.

please CANCEL MY NUMBER AND TAKE BACK YOUR CONTRACT PHONE AND REVERSE ALL THIS AS IT HAS BEEN A RATHER PAINFUL EXPERIENCE.

right now i have to again spend time and energy after 4 days of the same time and energy waisted to write this complaint..

it is very sad because i have had this number for more than 20 years and i have been a very LOYAL Vodacom customer and this experience is extremely TERRIBLE.

THE SERVICE FROM KEY WEST VODACOM IS VERY DISTURBING .. PLEASE CANCEL THAT CONTRACT NOW AND I AM WILLING TO BRING THAT PHONE BACK NOW.. YOU CAN ALSO KEEP YOUR NUMBER AND I WILL MOVE TO A DIFFERENT SERVICE PROVIDER TOGETHER WITH MY WHOLE FAMILY...............