Disturbing customer service

Your call centre agents have provided incorrect information. Your twitter consultant is not reading my very detailed message. Please contact me.

Please help.

I called your call centre on 24/12 to enquire about a phone. The agents name was Loren. She explicitly said none of your phones are network locked but I will need to keep the Vodacom SIM card in for 3 months. Please check the recording

I proceeded to buy the phone. The phone arrived with a sticker saying it is network locked.

I then called the call centre again and spoke to Mogadi from sales. She then said I can take the phone to any store and they will unlock the phone because I need the phone for travel.

I called 3 branches, the branches either said they can’t do it at all or that it can’t be done at all not even after a period of time. The branch even said that the call centre does not know what they are talking about. How can your departments not be on the same page?

1. Your call centre has provided false information TWICE 2. I now have a locked phone and I purchased the phone for international travel. 3. Your website does not state that the phone is network locked

Please advise a way forward. I need this phone network unlocked or another phone to be provided asap.

I have proceeded to discuss on twitter, your consultant is asking questions I have answered repeatedly. Please can a competent agent contact me for a way forwards. It is unacceptable that none of your agents can assist or provide guidance on something so simple.